The terms “We” / “Us”/ “Our”/”Company” individually and collectively refer to Splysh Bath and Body Essentials/ Splysh and the terms “You” /”Your” /”Yourself” refer to the users.
This Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This Policy does not require any physical, electronic or digital signature.
This Policy is a legally binding document between you and Splysh Bath and Body Essentials. (both terms defined below). The terms of this Policy will be effective upon your acceptance of the same (directly or indirectly in
electronic form, by clicking on the I accept tab or by use of the website or by
other means) and will govern the relationship between you and Splysh Bath and Body Essentials for your use of the website (“Website” defined below).
This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Policy carefully. By using the Website, you indicate that you understand, agree and consent to this Policy. If you do not agree with the terms of this Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
When you submit your Personal Information on our Platform: The Company collects and stores the Personal Information that you provide while using our Platform including when you enter your Personal Information into data fields on the Platform as part of a voluntary registration process. We also collect and store your Personal Information through sponsored social media platforms, events, etc. For example, you may submit your name, postal address, e-mail address, and/or other information in order to register, place orders for the Products, receive information about various Products, register for newsletters, receive offers, contact Company’s customer care service, or respond to the Company’s surveys. To protect your privacy, you should not provide the Company with any information that is not specifically requested or that you do not wish to share. You can choose not to provide certain information, but then you might not be able to use our Platform or certain features of our Platform.
Automatic collection: We automatically collect and store certain types of information whenever you interact with us. Such information includes information about your use of the Platform, your interaction with content and services available through the Platform. Like many websites, unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits some unidentifiable information to the Platform, such as the URL of the Website you just visited and the browser version your computer is using. Passive information collection technologies can make your use of the Platform easier by allowing the Company to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the Platform. Certain features of the Platform may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information. We may also receive/store information about your location and your mobile device, including a unique identifier for your device.
USER INFORMATION
To avail certain services on our Websites, users are required to provide certain information for the registration process namely: – a) your name, b)email address, c) sex, d) age, e) PIN code, f) credit card or debit card
details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites
and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to maintain, protect, and improve its services (including advertising services) and for developing new services.
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
A record of your product interests may also be maintained and/or acquired about you from our present and/or future affiliates.
This Website is directed to be used by adults only who are above the age of 18 years. If you are not an adult, while you may look at our Site, but you should not make a purchase, register, or submit personal information to us. We do not
knowingly collect information from minors. Minors should not be using this website with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages
arising out of such wrongful use by the minor.
COOKIES
To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. The only personal information a cookie can contain is information you supply.
The use of cookies is a common practice adopted by most major websites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
LINKS TO OTHER SITES
Our policy discloses the practices for our own website only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in any way for your use of such sites.
ACCESSING AND MODIFYING INFORMATION
We shall allow an individual access to their personal information and allow the individual to correct, amend or delete their information, except where the burden or expense of providing access would be disproportionate to the risks to the rights of the individual in the case in question or where the rights of persons other than the individual would be violated or it violates our rights.
Upon request, we will grant individuals reasonable access to personal information that we hold about them. To submit the request to know, correct, amend, delete your information or to opt-out, you can contact our Grievance
Officer by emailing us at care@hellosplysh.com with “POLICY” in the subject line.
If we process your personal information based on your consent, you can withdraw your consent at any time by contacting our Grievance Officer by emailing us at care@hellosplysh.com with “PRAPOLICY” in the subject line. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.
We will review your request as soon as reasonably practicable and respond within the time periods required by applicable law. In any request you submit to us, please make clear the personal data that are the subject of your
request.
INFORMATION SHARING
We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or
for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of
such information agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
We will offer an individual the opportunity to choose (opt-out) whether personally identifying information about them will be disclosed to a third party or used for a purpose incompatible with the purpose for which it was originally collected or subsequently authorized by them, unless such choice is not required by law. We will seek affirmative or explicit (opt-in) consent before the personal information is disclosed to a third party or used for a purpose other than its original purpose or the purpose authorized subsequently by the individual. We use the personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual and the client.
RETENTION
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
We will only retain your personal information for as long as we have an ongoing legitimate business need to do so. We may retain your personal information for a longer period to address a complaint or if we reasonably believe that
litigation in respect to our relationship with you is possible.
We may anonymize personal information for research or statistical purposes, in which case the resulting data are no longer personal information subject to this Policy and we may use these data without restriction.
INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party. We cannot guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. Further, any information you include in a posting to the discussion areas is available to anyone with Internet access.
UPDATES TO THIS POLICY
We may update this Policy from time to time in response to changing legal, technical, or business developments. Our Policy is subject to change at any time without notice. Your continued use of the Website following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. When we update this Policy, we will post the updated version on our website. Please regularly check this Policy to ensure you are aware of the updated version.
Grievance Redressal
Any complaints, abuse or concerns with regards to content and or comment or
breach of these terms shall be immediately informed to the Customer Care
Officer as mentioned below via in writing or through email to:
Customer Support Team
www.hellosplysh.com
Splysh Bath and Body Essentials
803 Krsna Carter Road 4 Borivali East Mumbai 400066
Email: care@hellosplysh.com
Ph: +91 877 953 6402
