Orders and Shipping​

Once your order has been placed, you will receive an email confirmation from us acknowledging receipt of your order.A second email will be sent once your order has been dispatched; this marks acceptance of your order and confirmsthat your products are on their way. If you do not see these emails, please check your spam/junk folder or contact usat care@hellosplysh.com or WhatsApp us on +91 877 953 6402 for assistance.​

Dispatch of all the product(s) ordered may or may not happen at the same time.​

The product(s) will be inspected and packaged prior to handing them over to our trusted delivery partners. ​

Our delivery partners will bring the package to you as early as possible. In case they are unable to reach the providedaddress or at a suitable time, they will contact you to resolve the issue. ​

If your parcel arrives damaged, please refuse the delivery and notify us immediately at [Your Email/Phone Number].You must provide photographic evidence of the damage to the parcel and its contents within [Number] hours ofdelivery to be eligible for a replacement or refund​.

We dispatch most orders within 2 business days (excluding Sundays and public holidays).​

There are no shipping charges for orders equal to or above the billing value of INR 399. However, if your order is lessthan INR 399, there will be a shipping charge of INR 50. Splysh does not ship outside India at the moment.​