Once your order has been placed, you will receive an email confirmation from us acknowledging receipt of your order.A second email will be sent once your order has been dispatched; this marks acceptance of your order and confirmsthat your products are on their way. If you do not see these emails, please check your spam/junk folder or contact usat care@hellosplysh.com or WhatsApp us on +91 877 953 6402 for assistance.
Dispatch of all the product(s) ordered may or may not happen at the same time.
The product(s) will be inspected and packaged prior to handing them over to our trusted delivery partners.
Our delivery partners will bring the package to you as early as possible. In case they are unable to reach the providedaddress or at a suitable time, they will contact you to resolve the issue.
If your parcel arrives damaged, please refuse the delivery and notify us immediately at [Your Email/Phone Number].You must provide photographic evidence of the damage to the parcel and its contents within [Number] hours ofdelivery to be eligible for a replacement or refund.
We dispatch most orders within 2 business days (excluding Sundays and public holidays).
There are no shipping charges for orders equal to or above the billing value of INR 399. However, if your order is lessthan INR 399, there will be a shipping charge of INR 50. Splysh does not ship outside India at the moment.
